Request For Reservation Dates and General Questions
For general questions, we encourage you to visit our FAQ page to find the answers to our most commonly asked questions. If we do not address your question in our FAQ’s, please fill out the “Ask A Question” Form.
Requesting Reservations: Your submission request for reservation dates does not guarantee your booking. You will be contacted by us to obtain additional information to secure your reservation dates.
(Reservation requests and general inquiries will be answered within 48 hours).
Please be prepared to provide your credit card information when we call. We retain a 50% deposit on all reservation confirmations. Rooms without deposits will not be held.
Because of the high volume of requests for reservation we frequently are sold out. CANCELLATION POLICY (Renting the Entire Hotel, total of 10 rooms)
Cancellation must be notified to hacienda Cerritos email address in writing only.
(Renting the Entire Hotel, total of 10 rooms):
Guests need to cancel within 7 days of booking their reservation and receive full cash or credit refund minus 5% bank fee.
All other cancellations will be credited for future stays at the Hacienda Cerritos or Cerritos Surf Colony.
We charge a rebooking fee of $50 (per occurrance).